Shipping policy

Last Updated: June 2026

At Riviko, we are committed to providing a transparent, reliable, and efficient shipping experience. This Shipping Policy is designed to comply with Google Shopping Ads and Google Merchant Center requirements.

1. Shipping Coverage

We currently ship only within the United States.

We deliver to:

  • The contiguous 48 states

  • Alaska

  • Hawaii

  • APO/FPO military addresses (subject to carrier availability)

  • PO Boxes (where supported by the carrier)

At this time, we do not offer international shipping.

2. Free Standard Shipping

Free Standard Shipping is available on all U.S. orders.

No minimum purchase is required.

No additional handling fees or hidden charges apply.

3. Order Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

After placing an order, you will receive:

  • An Order Confirmation Email

  • A Shipping Confirmation Email with tracking information once your order has been dispatched

Orders are not processed on weekends or U.S. public holidays.

4. Order Cut-Off Time

Order Cut-Off Time:

2:00 PM Eastern Time (EST / GMT-05:00)

Business days only.

Orders placed after the daily cut-off time will be processed on the next business day.

5. Estimated Delivery Time

After processing, standard delivery typically takes:

3–7 business days

Actual delivery times may vary depending on:

  • Shipping destination

  • Weather conditions

  • Carrier delays

  • Peak holiday seasons

If significant delays occur, we will notify you via email.

*Please note: Delivery to the contiguous United States takes 3 to 7 business days; however, standard shipping is currently unavailable for non-contiguous states (Alaska, Hawaii) and military addresses (APO/FPO), and we are not accepting orders from these locations at this time.

6. Shipping Carriers

We primarily ship orders using trusted U.S. carriers, including:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

Regional carriers may be used when appropriate.

Our fulfillment team selects the most reliable carrier (USPS, UPS, or FedEx) 
during order processing to ensure your jewelry arrives safely and as quickly
as possible.

7. Order Tracking

Once your order ships, you will receive an email containing:

  • Tracking number

  • Carrier information

  • Tracking link

If you do not receive tracking information within 3 business days, please:

  • Check your spam or junk folder

  • Contact our customer support team

8. Lost, Delayed, or Damaged Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.

Email:

service@riviko.store

We will work directly with the shipping carrier to investigate the issue and provide an appropriate resolution.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Failed delivery caused by customer error

The customer will be responsible for any applicable re-shipping costs.

Please carefully verify your shipping information before placing your order.

10. Sales Tax

Sales tax will be automatically calculated and charged at checkout based on the shipping destination and applicable state and local tax laws.

The amount of tax collected may vary depending on the customer's shipping address and local regulations.

Estimated sales tax is not included in the displayed product price and will
be clearly itemized on the checkout page before you complete your
purchase.

11. Business Hours

Customer Support Hours:

Monday – Friday: 8:30 AM – 5:30 PM (EST)

We strive to respond to all inquiries within 24 business hours.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Riviko Customer Support

Email:

service@riviko.store

Phone / Text:

+1 (781) 240-3138

Business Hours:

Monday – Friday: 8:30 AM – 5:30 PM (EST)

For order inquiries, you can call or text us during business hours, and our support team will be happy to assist you.